Leveringspolitik
Shipping Policy
Last updated: 2025
Global Shipping Coverage
Zentha offers worldwide shipping with a focus on safe, insured, and verified delivery for gemstones of all values — from entry-level to premium investment-grade pieces.
Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- High-value items (above USD 1800) may require additional verification before dispatch.
- We will contact you directly if any delay or security step is required.
Shipping Methods
We ship using secure global carriers, including:
For Standard Selling Products (>1800 USD)
- PostNord
- GLS
For High-value products (< 1800)
- FedEx
- UPS Express
All shipments include:
- Real-time tracking
- Full-value insurance
Premium Shipping (USD 1,800+)
For mid-tier and premium gems (items priced above USD 1,800), we offer tailored shipping:
- Dedicated logistics coordination
- Full-value parcel insurance
- Buyer ID verification (in some jurisdictions)
- Discreet external packaging to protect security
Customs, VAT, and Duties
- International buyers are responsible for all applicable import duties, VAT, taxes, and customs clearance fees in their country.
- We provide all necessary documentation (invoice, certificates) to assist with customs processes.
Note: Customs procedures vary by destination. Delays caused by local customs are outside our control.
Lost or Delayed Shipments
If your package is lost or delayed:
- Notify us immediately via email or contact form
- We will initiate a carrier investigation (typically 7–14 days)
- Insurance claims will be processed according to carrier terms and your original shipping coverage
Special Requests
For high-value stones or institutional clients, we can arrange:
- In-person delivery
- Inspection-at-destination options (on request)